service makes every effort to deliver quality goods to its customers. Since, however, in most cases,  goods are second-hand, the quality of the goods may show usage and traces of wear, which in general excludes a guarantee. Our priority is the satisfaction of our customers, and our goal is to provide an excellent service, so the product description on must be taken care of thereby the product is refreshed by our specialists and a quality check (Quality Check Made) . If this has been carried out by GOLDBOERSE.CH AG, a guarantee will come into effect until the goods are received directly, but not beyond. If the customer is not satisfied with the delivered goods due to a defect or defects, he or she can contact our customer service by e-mail In order to make use of our "guarantee", every complaint must be reported immediately upon receipt of the goods, ie on the day of the delivery the customer is responsible for the correctness and completeness of the goods to be returned to GOLDBOERSE.CH AG If the deadline for the return of the goods has expired, we can not take back the goods because the payment has been made to the commissioner, a credit note will therefore be issued which must be redeemed within one (1) year, the validity of the credit note is one (1) year. Our "guarantee" applies to the following defects: damage due to transport, incomplete deliveries, packaging defects.

goods is responsible for providing correct product information (eg precious metal 750 gold, size, weight, stones, etc.). In any case, the buyer is strongly advised to read and consult the specific information on the quality of the goods on the product or in product description (for example gold, stones, quality control, goods contains usage traces, etc.) before purchasing the goods.

data protection

By logging into the website, the customer chooses whether he / she will receive information on advertising and other purposes via various communication channels (e-mail, mail, SMS, telephone, push notifications) from The customer has the possibility at any time to unsubscribe this information by sending a simple message to the appropriate contact point or the customer service free of charge. exclusively passes on those personal customer data to third parties, which are necessary for the execution or payment of the order (eg to the post office for delivery, to a collection office for non-payment etc.), to customer information or to carry out surveys. Our partners delete the personal data of the customer as soon as they are no longer required and in any case after the expiry of the statutory maximum retention period. All personal data are strictly confidential.



There is no minimum purchase for goods purchased on VAT is included in all prices. If the buyer's delivery address is outside Switzerland, VAT may be reimbursed depending on the country and after clarification by the logistics company. The products listed in the shopping cart are binding for only after payment and receipt of the payment confirmation by PayPal, MasterCard, Visa. The delivery costs vary depending on the value of the goods, depending on the country, additional costs may occur such as VAT and import duties. All delivery prices are calculated according to the value of the goods, package volume and the delivery address (country) and listed at the end of the final amount to be paid.

products reserves the right to split the delivery volume if the value of the goods exceeds the insurance value. When purchasing products on, the person must be at least 18 years of age in Switzerland. The sale or purchase of persons under 18 years of age is prohibited by law in Switzerland. By purchasing any products, the customer confirms to be 18 years or older.

order confirmation

All purchases are confirmed by The purchase has then come into existence, if the buyer has received from the credit card provider PayPal, MasterCard, Visa a burden confirmation. If within a few seconds no confirmation is given, the goods were not purchased, or another buyer made the payment more quickly. The contractual relationship comes through the purchase, which is confirmed by confirmation of the credit card provider. The customer can no longer supplement or cancel the order.


payment methods

We accept payments from all debit and credit cards of customers worldwide in more than 135 currencies. Other payment methods (PostFinace, etc.) will be offered in the future.

credit-worthiness reserves the right to make the delivery of the goods dependent on a creditworthiness check. Through their purchase, the customers agree to obtain a credit report. reserves the right to make the delivery of the orders dependent on an advance payment or the performance of a security. may cancel or suspend a purchase if the customer is not creditworthy or if there is reason to suspect fraudulent intentions.

refunds, vouchers

If the customer is entitled to refunds or other credits, they are credited to the customer's account and can be used within one year for purchases at After expiry of this period the credit expires. vouchers are by no means for sale or auctionable.

delivery and deposit

delivery area

Deliveries are limited to Switzerland and Liechtenstein, Europe and other countries. The available countries and delivery time windows can be checked on the website. After the purchase confirmation by the credit card provider, the products will be delivered to the address stated by the customer at the time of purchase.

delivery times

Deliveries are made within 24 hours of a purchase. Temporary deviations as well as the blocking of a certain delivery date are possible, in particular on peak days with exceptionally high delivery volume, whereby any claims for damages of the customer are excluded. It is not possible to specify an exact delivery time within the delivery period. There are no deliveries on Sundays and official national or cantonal holidays. If the customer is not on the spot at the time of delivery and has not given any special delivery instructions, the goods and the insurance will be deposited at the expense of the customer for three days. These additional costs must be paid to the courier boat or courier service before the parcel is handed over. The goods can also be left in the case of a neighbours living in the same building, in case the customer receives the address and telephone no. in the customer account under "optional data". The customer assumes the responsibility for the delivered goods, even if these were delivered in his absence with appropriately specified neighbours.

intellectual property

The Webshops as well as the entire contents of accessible via the webshop are copyrighted and belong exclusively and comprehensively, unless otherwise specified. The Webshops may contain references to the protection and use rights of third parties, which must be observed by the buyer and the user. Reproduction, distribution, transfer (electronically or by any other means), modification, linking or use of the content for public or commercial purposes is prohibited without the prior written consent of ( AG).

applicable law and jurisdiction

Exclusive court of jurisdiction for all disputes between ( AG) and the buyer of a commodity is the domicile of AG. AG is, however, entitled to demand the buyer at his domicile.

Secured By miniOrange